Our Important Guide For Things to Prepare For , When Installing Your Brand New Business Phone System

Congratulations on choosing your business phone system and joining our Expert Telecommunication’s family. Our local Melbourne team is here to help you with your business phone system. 

Before our experienced in-house technicians head over to your commercial property or business, there is a few things to take note before and during the installation.

The following is a list of things you will need to think about leading up to your installation.

Make sure to ask us to save all important information from your phone book (speed dial), recorded voicemail messages, call logs and anything else that may be important.

Make sure your staff know how to use the new equipment: This may require some training if you are changing your system – make sure to have relevant staff on site on date of install, so if they have any questions it can be answered while our tech is there. Examples:

    1. How does one transfer a call?
    2. How do you put someone on hold or mute the line?
    3. Listening to voicemails? Do you need voicemail to email?
    4. Setting up Call Forwarding?

Have all relevant call flow and user information available. This is so we can make sure that your calls go where they are meant to. We need to know things such as:

    1. Does the call need to call the Accounts staff, before diverting to Service if Accounts are unavailable?
    2. Do you need an afterhours transfer set up?
    3. Do you need a busy mode (to use for lunch, or when out office unplanned)?

Please note that if we need to reattend for any of the above following completion of installation, reattendance will be chargeable and subject to our Terms of Service.

 Do you need anything additional for your business? Now is the perfect time to let us know if you need anything else to complement your new system, such as:

Don’t forget to protect your business with our Expert Telecommunication’s Security Solutions:

    1. Professional CCTV Setup & Installation
    2. Access Control Systems
    3. 24/7 Monitoring

NBN tends to drop or have some down time frequently no matter where you are. Switch to Internet Redundancy during this time and don’t get caught without it! Check us out here. : https://expert-telecom.com.au/business-continuity/

    1. Manage your team remotely with Microsoft 365
    2. Protect your business from online malware and hackers
    3. Fully equip your business with commercial switches, computers, UPS, computer equipment, printers and more!

Check us out here : https://expert-telecom.com.au/expert-it-services/

Take your business calls on the go and make calls from your mobile or pc using your business phone number.

Equip your remote workers with physical equipment for maximum efficiency.

Not sure what else you need? Speak to our team today on 03 9474 0044 or just submit another enquiry!

Check out our other service guides

 

Frequently Asked Questions

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