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What to look out for when buying a new NBN ready phone system

At first glance, the rollout of the NBN in your area may seem like it just impacts your internet connection. Most likely you had an ADSL internet service, and now you’ll upgrade to the NBN and get faster speeds. Sounds simple right…unfortunately it’s not! And that’s where the issues can start.

Here are the top 6 things to look out for:

1. There is a huge difference between an industry expert providing a comprehensive solution based on where you want your business to be in the coming 3-5 years. And that of a salesman who is just in it for the sale.

2. Also, the transition to the NBN impacts multiple areas of your business. From the telephone lines, to your eftpos, POS system, alarm and more. With this amount of complexity, you want to make sure you’re partnering with an industry expert. 

Most business grade phone systems should last you a minimum of 5 years, and up to 10 years if well maintained and feature rich. So, you’ll want to make sure the company you choose has a well established technical support team, with on-road technicians as well as over the phone support. Whether it’s a fault or your business is expanding, you want to know your phone system can be maintained and expanded.

Because all of your phone calls will be made and received via the internet, we strongly encourage businesses to invest in a 4G failover. Which simply means if your NBN goes off line, instead of you losing connection to your phone system and your computers, a 4G data SIM will kick in.

Some providers are offering adaptors to convert your existing, old technology, telephone lines to suit your new NBN ready phone system. For businesses, this is a mistake! Because the old telephone lines are not being maintained or serviced anymore. So, any issues with them and you could be left off line for days or even weeks. Plus, there is no guarantee to the quality of calls because you’re still using old technology and having a third party product convert it to suit new technology requirements. Lastly, you’re missing out on huge cost savings and features.

Upgrading to the NBN means your phone system now needs to be connected to your new NBN connection. Because all your phone calls are now made over the internet. And we often find where the NBN Co install your NBN connection isn’t always where you need it. And this is an extra cost which NBN Co do not cover.

For most of us upgrading our phone system, we recommend keeping to the same technology type for your handsets. If you already have digital handsets and there is no benefit identified to change to IP handsets, we typically recommend sticking with digital handsets. Because to upgrade to IP handsets will mean re-cabling every data point you want a handset at. And alternatively, if you already have IP handsets, there is no reason to downgrade to digital handsets. Because IP handsets can do everything digital handsets can and more.

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