7. Should I be using digital or ip handsets
Should I be using digital or ip handsets
Almost all new NBN ready phone systems are known as a hybrid. Which simply means the technology choice of phone lines being used doesn’t need to match the technology type of handsets. For example, you can use the new NBN telephone lines (SiP) and digital handsets and the phone system will do all the work in the background.
So, how do you know if digital or IP handsets are right for your business? Here is a quick guide on the benefits of each handset type and what to look out for before you jump into a decision.
Digital Headsets
- If you’re currently using digital handsets, and have been for some time now, this typically means the cabling in your business will only handle digital handsets.
- You’re currently using digital handsets and not looking to add any advanced features like connection to your Outlook Contacts, your CRM or Teams.
IP Headsets
- Your office has data CAT5 or newer cabling and;
- You want the latest technology to future proof your business
- Already have IP Handsets and are simply updating them
- Want to use advanced features of your phone system – Integration into applications such as Outlook, your company CRM, Microsoft Teams or have a call centre
- You have remote sites and want the handsets to be connected to your main office where the phone system is.
Frequently Asked Questions
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