5. New NBN telephone lines, explained simply​

One of the greatest misconceptions about the NBN coming to your business, is that it ONLY affects your internet. This couldn’t be further from the truth! The NBN literally affects every part of your business’s telecommunications setup. From your fax, eftpos, hicaps, alarm to perhaps most importantly your phone lines you make and receive calls on. 

Let’s walk you through in simple terms how this works and what you need to do to make sure your phones continue to ring and the rest of your business operates as normal.

Previously, your phone lines would have been either copper lines running into your building, also known as PSTN lines. Or alternatively you could have had ISDN telephone lines, again running into your building. Now, this is where it can get a little tricky so bare with me.

The new NBN telephone lines aren’t physical telephone lines which connect from the street into your building. They are now licenses which sit in your phone system and connect via the internet from your telephone system to your carrier’s data centre.

And this is why the quality of your internet connection is more important than ever before. 

Because if your NBN internet drops in and out of service, your phone calls will be very poor quality and you’ll have clients complaining. And if your NBN internet is faulty and it cuts out all together, then you will have no phone calls coming in or being made out at all! 

We hope we haven’t scared you, but more importantly made you aware of how your new NBN telephone lines work. And how important the quality of your NBN connection really is, and perhaps the importance of a backup plan to your NBN internet. For more information about this, take a look at our blogs on 4G redundancy or speak with one of our Telecommunication Experts.