The Expert Blog

The Virtual Office: Tools for Effective Online Collaboration

Businesses Australia-wide are waking up to a new social distancing reality and the threat to both our health and the economy from COVID-19. It’s a deeply uncertain time for many small businesses as we face challenges to mobility and communication, but all is not lost. A plethora of affordable, game-changing, virtual tools is available to your business right now that…

Smart Phones and IP Phones

Soft phones & IP Phones: set your staff up to work from home

Soft Phones and IP Phones (VOIP phones) are two great options for keeping your staff connected to the office while working remotely from home. The recent outbreak of corona virus (COVID-19) has implications for us all but it doesn’t mean your business has to shut down entirely. A virtual remote worker solution for your staff may be the answer as…

Backup & Data Protection: How to Choose an IT Service Provider

Backup & Data Protection: How to Choose an IT Service Provider

As we discussed in The Real Costs of Downtime How to Protect Your Small Business, any firm’s IT infrastructure can experience business-crippling downtime resulting from issues like power failure, hardware failure or even cyber attacks. That’s why every SME should have a Business Continuity Plan – to safeguard operations and ensure minimal disruption to everyday business. The big question is:…

The Real Costs of Downtime: How to Protect Your Small Business

The Real Costs of Downtime: How to Protect Your Small Business

Beyond the panicked shouts of We’re down!, the hammering of fists and kicking of bins, when IT Systems fail, it can hit your business hard. We have become so dependent on technology that any interruption in service or downtime is not just an inconvenience but potentially catastrophic. So how does downtime affect Australian SMEs? According to Norton, over half a…

Expert IT Services

Introducing Expert IT Services in 2020

As you know, Expert Telecommunications has been in operation for over 25 years, providing local telecommunications solutions to small and medium businesses all over Melbourne. The industry in Australia has come a long, long way since those early days and it never fails to amaze me just how much the technology has improved. During that time, it’s been an incredible…

Virtual PBX Phone System

Why Small Businesses Are Choosing a Virtual PBX

The virtual PBX. You’ve heard the term before but you’re not sure what it is. You may even have heard that it’s a game changer for small business, but what exactly is a virtual PBX? And more importantly, what can it do to help your small business in Melbourne run smoothly and efficiently? Well, let’s start with the confusing terminology.…

Avaya Cloud Hosted pbx

Why Avaya’s Cloud Hosted PBX is a Game Changer for Small Business

We’ve been talking about Avaya’s cloud hosted PBX for some time now. We’ve written previously about how Avaya really listened to the needs of the industry and created a fantastic cloud PBX solution that gives small business all the functionality and reliability they would expect from a traditional PBX but has the flexibility and cost savings of a cloud-hosted system.…

Office Phone Systems for Small Business

Office Phone Systems for Small Business: why choose a Cloud Hosted PBX

What’s the best office phone system for a small business – a cloud hosted or traditional PBX phone system? It’s a question we get asked a lot at Expert. Before we go any further, let’s explain the terminology. Cloud Hosted Phone Systems One big recent development in technology is what has commonly come to be known as “the cloud”. It’s…

Ransomcloud for small businesses

RansonCloud: what you need to know if your business gets attacked

Did you know that 79% of Managed Service Providers report that clients have experienced some level of business-threatening downtime? And that 14% of a total 45% of small to medium businesses that do pay ransom to a cyber criminal never recover their data? The statistics are staggering but the threat to small business is very real. And scary. Because cyber…

Disconnecting ISDN and Transitioning to the NBN

ISDN Shutdown: Disconnecting ISDN and Transitioning to the NBN

Introduced back in 1988, Telstra’s Integrated Services Digital Network was originally created to offer businesses a more stable and reliable telephone line network. And it worked too. The ISDN network expanded to most major suburbs and gave businesses peace-of-mind regarding the quality of their phone calls. I know, it’s a sad moment for Telco’s (and many small businesses who enjoyed…

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