The Expert Blog

Expert IT Services

Introducing Expert IT Services in 2020

As you know, Expert Telecommunications has been in operation for over 25 years, providing local telecommunications solutions to small and medium businesses all over Melbourne. The industry in Australia has come a long, long way since those early days and it never fails to amaze me just how much the technology has improved. During that time, it’s been an incredible…

Virtual PBX Phone System

Why Small Businesses Are Choosing a Virtual PBX

The virtual PBX. You’ve heard the term before but you’re not sure what it is. You may even have heard that it’s a game changer for small business, but what exactly is a virtual PBX? And more importantly, what can it do to help your small business in Melbourne run smoothly and efficiently? Well, let’s start with the confusing terminology.…

Avaya Cloud Hosted pbx

Why Avaya’s Cloud Hosted PBX is a Game Changer for Small Business

We’ve been talking about Avaya’s cloud hosted PBX for some time now. We’ve written previously about how Avaya really listened to the needs of the industry and created a fantastic cloud PBX solution that gives small business all the functionality and reliability they would expect from a traditional PBX but has the flexibility and cost savings of a cloud-hosted system.…

Office Phone Systems for Small Business

Office Phone Systems for Small Business: why choose a Cloud Hosted PBX

What’s the best office phone system for a small business – a cloud hosted or traditional PBX phone system? It’s a question we get asked a lot at Expert. Before we go any further, let’s explain the terminology. Cloud Hosted Phone Systems One big recent development in technology is what has commonly come to be known as “the cloud”. It’s…

Ransomcloud for small businesses

RansonCloud: what you need to know if your business gets attacked

Did you know that 79% of Managed Service Providers report that clients have experienced some level of business-threatening downtime? And that 14% of a total 45% of small to medium businesses that do pay ransom to a cyber criminal never recover their data? The statistics are staggering but the threat to small business is very real. And scary. Because cyber…

Disconnecting ISDN and Transitioning to the NBN

ISDN Shutdown: Disconnecting ISDN and Transitioning to the NBN

Introduced back in 1988, Telstra’s Integrated Services Digital Network was originally created to offer businesses a more stable and reliable telephone line network. And it worked too. The ISDN network expanded to most major suburbs and gave businesses peace-of-mind regarding the quality of their phone calls. I know, it’s a sad moment for Telco’s (and many small businesses who enjoyed…

Disaster Recovery: are you backing up your data properly

Disaster Recovery: are you backing up your data properly?

Have you ever spent time writing up a report only to lose it all because the computer crashed and you didn’t get round to saving it? Frustrating, right? OK, now imagine the ENTIRE COMPANY lost its files…years of data, documents, processes and passwords, all gone. It spells’ Disaster’.  With a capital ‘D’ and it can be very stressful for business…

Avaya Cloud Solutions - Cloud Your Way

Best Small Business VoIP Phone Systems for NBN

There’s been a lot of talk amongst business owners about ‘the best’ small business VoIP phone systems for the NBN. Which brand is the best? How will it give me an edge over competitors? Which one is the most reliable? And rightly so, it’s an important decision to make for small businesses as Australia transitions to a telecommunications system run…

Did You Know We Do Mobile Phones and Tablets?

Did You Know We Do Mobile Phones and Tablets?

The internet, NBN, cloud hosted phone systems and mobile phones hadn’t even been invented when I started Expert Telecommunications over 25 years ago, but these days they are all essential tools for conducting everyday business.  As technology changes, so do the needs of your business and in a more agile, flexible work environment, that means mobile phones and tablets are…

NBN Outages: Plan B for SMEs when the phone & internet fails

NBN Outages: Plan B for SMEs when the phone & internet fails

As Australia continues its transition to a fully fledged NBN, businesses are adjusting to the new internet-based infrastructure and discovering that all is perhaps not as they thought it might be. Variations in the type of NBN connections mean some businesses experience greater reliability than others. The good news is that the majority of businesses who’ve made the move have…

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