As the NBN rollout continues across Australia, we're getting closer to the day when all phones run over the internet. The old copper wire phone system will eventually be shut down. Internet phone systems offer your business plenty of advantages like lower costs and the flexibility to scale up or add features. But anyone who's ever used the internet knows…
The switch from the old copper wire network to the NBN is possibly the most significant technological infrastructure development in the past 50 years. It’s a big change. And as the American author and leadership coach John Maxwell wrote, “Change is inevitable, progress is optional”. I’d be the first to admit that I find change unsettling. The fear of the…
We Australians like to think of ourselves as an innovative lot. And there are plenty of technological achievements we can be proud of. For example, did you know the CSIRO invented Wi-Fi? Or that an Australian scientist, David Warren, designed the black box flight recorder? Then there was penicillin antibiotics pioneered by Dr Howard Florey. And of course the polymer…
As a business person myself, I know how important it is to look after your customers. And if you're like me, you probably know that you need great sales people to do that. It's a real skill to make a customer's journey easy and memorable. But even the best sales people in the entire world can't make sales if potential…
Back when I started working, office life was pretty dull. You turned up to the same building every day at 9 o'clock, sat at the same desk and looked out the same window until lunchtime. Then you went to the same lunch room and ate the same cheese sandwich, then went back to the same desk and occasionally looked out…
Developments in digital technology mean that you can now make phone calls over the internet using a cloud-based phone system. That might sound impressive. But what does it mean for you? Well, this new technology has its advantages. But it’s not the be-all and end-all. Like anything, it has its limitations and it may not be right for your business.…
