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NBN-ready with SIP/VOIP capability,  enable your business to grow seamlessly while driving productivity and saving you money.

Avaya Phone Systems For Your Small Business. VOIP NBN Ready

From call recording to improved productivity and responsiveness to call reporting and statistical analysis, Avaya phone systems unify your office communications across a plethora of different devices and technologies. NBN-ready with SIP/VOIP capability, Avaya phone systems and handsets enable your business to grow seamlessly while driving productivity and saving you money. The team at Expert Telecommunications are seasoned professionals when it comes to Avaya. Ask us about customising a solution for you.

Phones are considered necessary in this modern age. They provide convenient and effective communication between people across a specific place, or the world. They are seen across a wide variety of venues, such as homes, offices, and business establishments.

In Melbourne, there is one phone brand that is making its way to the top – Avaya. This brand has been producing phones that make people’s lives easier and better. Their equipment is seen as essential in offices as it connects the employees conveniently and effectively. Some of the famous Avaya phone models include Avaya Phone Systems 6 and Avaya Phone Models 5; Avaya console, Avaya handset, Avaya IP Phones, and more.

Moving on, let’s take a look at the following features and advantages that Avaya offers with their telephone systems and services.

Avaya 9608G IP DeskPhone

Avaya 9508G Digital DeskPhone

Avaya Scopia XT Video Conferencing

Avaya J179 Digital DeskPhone

IP Office 500 Office Platform

Avaya IP Office Cloud Office Platform

Avaya Phones Features

There will always be occasions when calls cannot be taken. Voice mail forwarding, bespoke greetings, secure remote access, and cutting-edge voice mail to email functionality are just a few of the features included in Avaya phone systems.

Regardless of geographic location, multiple sites can be integrated into one system thanks to advances in business phone systems. With just a few clicks, you may transfer all calls from one office to another or monitor the status of every device in the company – even if they’re scattered throughout the country and even internationally!

Computer Telephony Integration enables the coordination and integration of computer and telephone processes. A basic example is a website’s ‘click to dial feature, which, when activated, allows installed software on a computer to dial the number. Incoming calls in a corporate setting are a more complex example: screen pop-ups can reveal information about the incoming caller before the user accepts the call. Furthermore, the systems can be connected so that, for example, a database can automatically pull up the caller’s account.

This is a useful feature for workplace phone systems with numerous users sharing a desk and/or firms that work shifts. Users will be required to log in with a unique ID and PIN number on single desktop handsets that are categorized as ‘hot desk’ stations. This permits the device to receive all incoming calls associated with the extension of that specific user. While logged in, that person has access to all of their settings, programmable keys, speed dials, and other features.

Audio paging is an intercom feature that allows audio to be broadcast over the speaker of another system phone without having to be answered. The telephone system’s handsets can be divided into zones/groups, allowing authorized users to page certain locations, departments, or floors.

An Automated Call Distribution (ACD) system allows calls to be effectively distributed within groups of agents logged in the system. This is a feature in which office telephone systems are aided to deal with huge amounts of incoming calls without requiring the callers to choose a specific department, or staff member. Also, the calls are distributed depending on several factors, such as the skills-based and long agent idle, which help in sending calls to different groups or departments with skillset certainty.

Lastly, this feature allows incoming callers to easily select the relevant department, or person that they need to speak to – without going through a receptionist. This feature provides benefits to the callers and business, as it funnels the calls to the relevant person(s), without much manual intervention.

Advantages of Avaya phones

How does it work?

Moving on, let’s proceed to the advantages provided by Avaya phones


Avaya is known for its dependable communications systems. Avaya employs a sizable research and development staff to ensure that they provide high-quality solutions that are both innovative and cost-effective. Traditional commercial phone systems are less reliable and have poorer sound quality than IP technology. And who doesn’t want to communicate clearly? Your company’s communication system can be a worry-free component of operations.


When your company wants to expand, you may consider purchasing more desks, phones, and laptops. However, technological advancements enable you to scale up your communications system by simply expanding your IP network and then adding the necessary gear. Avaya employs a converged network, which mixes data and voice services. And their IP technology uses an internet connection to link your system. As a result, you may be able to expand without having to add new cables or physical phone lines while still having a complete company communication system


Avaya technology allows you to collaborate closely with your coworkers. Call waiting and forwarding, voicemail, and conferencing are just a few of the great IP phone capabilities that allow you to collaborate with others. In today’s global business, where connecting with others is critical, the cooperation features perform exceptionally well. Avaya has created top-notch collaboration software.


If you remember business phones from 20 years ago, you’ll recall that they were enormous, bulky devices with a few useful capabilities. You may now use VoIP telephones and integrate mobile phones using IP technologies. Other technology for data storage and retrieval, video conferencing, and instant messaging can also be included. With capabilities like find me/follow me and whisper, business phone systems may give your company more flexibility (interoffice messaging during client conversations). An individual can pre-designate call routing by using the find me/follow me feature. For example, you might set up an office phone, a mobile phone, a home phone, and then voicemail so that when someone calls, you can pick up the phone that is nearest to you. Their communication systems are packed with features that can help you run your business more efficiently. Avaya doesn’t disappoint with its features, phone models, and services that have been running for years now. This brand of phone system is worthy of usage, expense, and trust. They have the best offers, as well as the reputation among other competitors in the field. They deserve to be in the spotlight as they continuously move towards more successes and breakthroughs.

Telecommunications Network

Think of your Telecommunications Network as a suite of tools to communicate with your business, staff and clients. Whether its putting your emails in the cloud, using Microsoft Teams to quickly and easily chat with your staff, having a fully featured NBN ready phone system or CCTV system to keep an eye on your assets. They are all tools to communicate with your business and we have you covered. Speak to your Expert Solution Specialist about a bundle deal.

NBN Ready Plans

The roll out of the NBN across Melbourne has been one of the largest technological advancements we have seen for a long time. And you want to make sure you trust the Experts to transition your business into the new age as seamlessly as possible. Let our industry Experts walk you through the new possibilities for your business and take advantage of this exciting time.


Modern Features For Your Business

Small to medium businesses can now have the same look and feel of their larger competitors, but without the huge price tag.


Global Questions

Advantages and disadvantages of a Hosted Phone System

A hosted phone system is indeed an internet-dependent business phone. Of course, there are also downsides when you choose hosted phone systems. This principle applies to all. Now, let’s go over the advantages of a hosted phone system:


  1. Easy to install

Installing a hosted phone system only takes the internet to make it possible. So, there will be no need of going to your office and waiting for your service provider to finally install the phone system. No time is wasted, no money is wasted. This is also a huge breather for businesses that are in a hybrid work setup.

  1. Lesser Cost

In a hosted phone system, you can use your existing business phones or no physical handset at all if you don’t have any, to begin with. Again, what a hosted phone system needs is a stable internet connection and not traditional phone lines. While some service providers will include handsets or softphone apps upon installation of your purchased hosted phone system.

  1. One-stop communication tool

A hosted phone system can also be classified as a unified communication platform that allows your team to communicate both internally and externally with just one tool.


Your service provider will also offer the accessibility of functions such as instant messaging your team,  hosting video conferences, and of course, calling your customers. This will help you cut off some expenses on purchasing other tools for just one job when a hosted phone system can provide all that your team needs.


Again, everything has its equivalent downside even a hosted phone system. The only difference is that it doesn’t have that many disadvantages. You only need to watch over your internet connection and make sure it doesn’t fail while your business is running at its usual hours. You may also need a backup internet connection and not just your NBN. This way you can ensure that if the worst comes, your business hours are secured. 

What is a Hosted PBX System?

Basically, a hosted PBX (Private Branch Exchange) system is a phone system hosted off-site and over the internet. In that kind of setup, you can save some costs for your business.


A PBX is a business phone system that allows phone calls to be switched to different lines within the business. There are also traditional PBX Systems that use actual phone lines and physical handsets onsite your business with maintenance included. On contrary, a hosted PBX system only needs your own physical handsets and the internet for your hosted service provider to do their work. 


In comparison, a hosted PBX system only uses the internet to make or receive calls, send instant messages, or host a video conferencing call. While a traditional PBX system uses phone lines to work the same. The good thing about a hosted PBX system is that you do not need a massive space for your communications equipment. Since this type of phone system works through the internet, you need to have at least a 10Mb internet connection, which doesn’t have that much of a cost.

How to setup a Hosted Phone System?

Setting up a hosted phone system is not complicated. Especially if you found the right service provider for your business. Installation of a hosted phone system is technically done via the internet so there’s no need for your service provider or you to spend time in your office just to set up your hosted phone system. 


Most of the work will be done by your service provider. What you need to do is cooperate with them with your business details, especially what you wish to gain as an ROI. Of course, you need to provide your business phone number. Now, if your business is a start-up you probably, you don’t have an existing phone number. However, if you already have, then you can proceed with your existing business phone number. 


You may also ask your service provider to set up a voicemail message that your customers will receive whenever they call. This could be coupled with a quick dial, so your customers will just press a number and their calls will be redirected to the relevant person in your team. Plus, you can also utilize the voicemail message to email feature.


That way, your team will not spend much time listening to every voicemail. This feature transcribes the voicemail message then sends it directly to your email. 


Installing a hosted phone system is definitely simple and easy. You just need to find your trusted service provider to deliver the phone system that your business needs.

What are Hosted Phone Systems?

Hosted phone systems are basically business phone systems that work through the internet. In other terms, these phone systems are hosted by your chosen service provider remotely through the internet while you own your phone equipment. 


Unlike traditional phone systems that require equipment, installation, and maintenance, a hosted phone system supports but doesn’t really require a physical handset because calls can be routed to softphones or mobile phones. That makes a hosted phone system to be more affordable than a traditional phone system. 


With a hosted phone system, your business still can maximize the benefits and features of a traditional phone system only with a little difference. These phones systems don’t require an onsite server, unlike traditional phone systems. Traditional phone systems are much more costly with all the equipment, installation, and maintenance that’s why businesses that are using this kind of phone system tend to use their telephone units for much longer even if it needs to be upgraded.

How does a Hosted Phone System Work?

Firstly, your business needs to have a stable NBN connection since a hosted phone system is hosted through the internet. You also need to decide whether to use a physical handset, a softphone, or a mobile phone. Softphones are basically virtual phones that are programmed to make or receive calls through a computer or a mobile app.


Here’s how a hosted phone system works:

  1. Your business partners with a service provider that offers a hosted phone system.
  2. Then your phone line will be connected to their off-site data server and the incoming calls of your business will be directed to your hosted PBX system.
  3. The hosted phone system will then convert your call data into digital packets and transmit it via the internet. 
  4. The phone system will route the incoming call to your office’s handset phone or virtual phone (whichever you have working)
  5. When you answer the call the digital packets will be converted back into a voice message and now you can speak with the other line while the hosted phone system works as the middle man.
Who can set up a Hosted Phone System?

There are a lot of service providers that offer the installation of hosted phone systems in Melbourne. Alas, they are all good with their crafts. There’s no doubt that service providers in Melbourne will greatly satisfy your business. In this industry, companies are in tight competition because all of them offer almost the same packages, only with the price varies. Nonetheless, your choice of the service provider will determine your business communication level in the long term.


Expert Telecommunications has been in the industry since 1991 and continuously brings businesses high-end communication systems. At Expert Telecommunications, quality products and services are guaranteed for long-term investment. We offer packages with discounts and promos, especially to our first-time customers. We’ll make sure that you’ll be able to speak with the right people for the job you wish to be done. No need to wait in a queue to reach us because we can make an appointment with you to discuss what your business needs are and how we can help you. 


Our team members can work all around from installation to maintenance. Should you need help urgently our team can assist you promptly. Each of our members is an expert in this field and will always be glad to help you in any way. How can you reach Expert Telecommunications? Just simply call us at 03 9474 0044 or visit our website for more information.

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