Avaya Phone Systems For Your Small Business. VOIP NBN Ready

From call recording to improved productivity and responsiveness to call reporting and statistical analysis, Avaya phone systems unify your office communications across a plethora of different devices and technologies. NBN-ready with SIP/VOIP capability, Avaya phone systems and handsets enable your business to grow seamlessly while driving productivity and saving you money. The team at Expert Telecommunications are seasoned professionals when it comes to Avaya. Ask us about customising a solution for you.

Phones are considered necessary in this modern age. They provide convenient and effective communication between people across a specific place, or the world. They are seen across a wide variety of venues, such as homes, offices, and business establishments.

In Melbourne, there is one phone brand that is making its way to the top – Avaya. This brand has been producing phones that make people’s lives easier and better. Their equipment is seen as essential in offices as it connects the employees conveniently and effectively. Some of the famous Avaya phone models include Avaya Phone Systems 6 and Avaya Phone Models 5; Avaya console, Avaya handset, Avaya IP Phones, and more.

Moving on, let’s take a look at the following features and advantages that Avaya offers with their telephone systems and services.

Avaya 9608G IP DeskPhone

Avaya 9508G Digital DeskPhone

Avaya Scopia XT Video Conferencing

Avaya J179 Digital DeskPhone

IP Office 500 Office Platform

Avaya IP Office Cloud Office Platform

Avaya Phones Features

There will always be occasions when calls cannot be taken. Voice mail forwarding, bespoke greetings, secure remote access, and cutting-edge voice mail to email functionality are just a few of the features included in Avaya phone systems.

Regardless of geographic location, multiple sites can be integrated into one system thanks to advances in business phone systems. With just a few clicks, you may transfer all calls from one office to another or monitor the status of every device in the company – even if they’re scattered throughout the country and even internationally!

Computer Telephony Integration enables the coordination and integration of computer and telephone processes. A basic example is a website’s ‘click to dial feature, which, when activated, allows installed software on a computer to dial the number. Incoming calls in a corporate setting are a more complex example: screen pop-ups can reveal information about the incoming caller before the user accepts the call. Furthermore, the systems can be connected so that, for example, a database can automatically pull up the caller’s account.

This is a useful feature for workplace phone systems with numerous users sharing a desk and/or firms that work shifts. Users will be required to log in with a unique ID and PIN number on single desktop handsets that are categorized as ‘hot desk’ stations. This permits the device to receive all incoming calls associated with the extension of that specific user. While logged in, that person has access to all of their settings, programmable keys, speed dials, and other features.

Audio paging is an intercom feature that allows audio to be broadcast over the speaker of another system phone without having to be answered. The telephone system’s handsets can be divided into zones/groups, allowing authorized users to page certain locations, departments, or floors.

An Automated Call Distribution (ACD) system allows calls to be effectively distributed within groups of agents logged in the system. This is a feature in which office telephone systems are aided to deal with huge amounts of incoming calls without requiring the callers to choose a specific department, or staff member. Also, the calls are distributed depending on several factors, such as the skills-based and long agent idle, which help in sending calls to different groups or departments with skillset certainty.

Lastly, this feature allows incoming callers to easily select the relevant department, or person that they need to speak to – without going through a receptionist. This feature provides benefits to the callers and business, as it funnels the calls to the relevant person(s), without much manual intervention.

Advantages of Avaya phones:
How does it work?

Moving on, let’s proceed to the advantages provided by Avaya phones.


Avaya is known for its dependable communications systems. Avaya employs a sizable research and development staff to ensure that they provide high-quality solutions that are both innovative and cost-effective. Traditional commercial phone systems are less reliable and have poorer sound quality than IP technology. And who doesn’t want to communicate clearly? Your company’s communication system can be a worry-free component of operations.


When your company wants to expand, you may consider purchasing more desks, phones, and laptops. However, technological advancements enable you to scale up your communications system by simply expanding your IP network and then adding the necessary gear. Avaya employs a converged network, which mixes data and voice services. And their IP technology uses an internet connection to link your system. As a result, you may be able to expand without having to add new cables or physical phone lines while still having a complete company communication system


Avaya technology allows you to collaborate closely with your coworkers. Call waiting and forwarding, voicemail, and conferencing are just a few of the great IP phone capabilities that allow you to collaborate with others. In today’s global business, where connecting with others is critical, the cooperation features perform exceptionally well. Avaya has created top-notch collaboration software.


If you remember business phones from 20 years ago, you’ll recall that they were enormous, bulky devices with a few useful capabilities. You may now use VoIP telephones and integrate mobile phones using IP technologies. Other technology for data storage and retrieval, video conferencing, and instant messaging can also be included. With capabilities like find me/follow me and whisper, business phone systems may give your company more flexibility (interoffice messaging during client conversations). An individual can pre-designate call routing by using the find me/follow me feature. For example, you might set up an office phone, a mobile phone, a home phone, and then voicemail so that when someone calls, you can pick up the phone that is nearest to you.

Their communication systems are packed with features that can help you run your business more efficiently. Avaya doesn’t disappoint with its features, phone models, and services that have been running for years now. This brand of phone system is worthy of usage, expense, and trust. They have the best offers, as well as the reputation among other competitors in the field. They deserve to be in the spotlight as they continuously move towards more successes and breakthroughs.

Telecommunications Network

Think of your Telecommunications Network as a suite of tools to communicate with your business, staff and clients. Whether its putting your emails in the cloud, using Microsoft Teams to quickly and easily chat with your staff, having a fully featured NBN ready phone system or CCTV system to keep an eye on your assets. They are all tools to communicate with your business and we have you covered. Speak to your Expert Solution Specialist about a bundle deal.

NBN Ready Plans

The roll out of the NBN across Melbourne has been one of the largest technological advancements we have seen for a long time. And you want to make sure you trust the Experts to transition your business in to the new age as seamlessly as possible. Let our industry Experts walk you through the new possibilities for your business and take advantage of this exciting time.

Modern Features For Your Business

Small to medium businesses can now have the same look and feel of their larger competitors, but without the huge price tag.

Automate Your Receptionist

Program & personalise menu options for directing calls to appropraite staff members.

Voice Mail To Your Email

Get your voice mail messages pushed straight to your webmail or smartphone.

Keep Your Current Number

No disruptions to your customers, they can still reach you at the same number.

Ongoing Local Support

Our local telecommunications team re here to help you get the most from your new phone system.

Hunt Group

Sends incoming calls to the next available line in a group of lines (first group free).

Simultaneous Ringing

Choose different groups of phones to ring in any order you choose.

Transfer Calls To Mobile

Seamlessly transfer an answered call to a mobile or landline without tying up any phone lines.

Three Way Conference Call

Connect with remote workers or clients on a 3-person conference call at the click of a button.

NBN Ready

Are you ready for the change? All our solutions are NBN ready, offering you peace of mind.

Frequently Asked Questions

An Avaya phone system refers to the network of devices used in businesses and offices. It can accompany huge amounts of call load without affecting any operation in the business. It is best used for dial-in customer services. Also, it makes communication convenient and effective within a workplace.

Yes, it is a good phone system as it can host several calls without affecting the quality of service. It does well in conveniently connecting one office device to another until it creates a chain-like connection between the devices and the people as well.

It works through converging a network where the combination of both voice and data is stored. The IP technology connects the devices and system using an internet connection. So, this feature works by reducing the possible use of cables and other phone lines for convenience. You can use the complete business communication system without any concern.

The PABX may need to be programmed, so you may require a phone system technician to set this up for you. Call your system provider to find out if you need someone out to site to help set this up. Take note of your account!

You may not be able to do this on your own, depending on your  handset. This must be done at the PABX.  Call your system provider for assistance.

Speakerphone Paging is directed to a specific set of extensions, such as a department or work area, or all extensions in the system, with the exception of QCC operator roles, by Group Paging. For the first six speakerphone Paging Groups, the system automatically reserves extension numbers 793 through 798. Each speakerphone Paging Group can have up to ten extensions associated with it. The Page All group is the eighth speakerphone Paging Group, and it is factory-set to page all extension numbers. The Page All group is automatically assigned extension number 799 by the system. A speakerphone extension can be a member of up to seven Paging Groups (including the Page All group).

Generally, there is a button or page that targets a group if you want to utilize the Paging feature. If you are a page receiver, simply press the button or page, then wait for the machine to beep to finally begin conversing.

Select Application Settings and go to Select Personalize Labels. Choose the label you want to edit and enter your desired characters, numbers, or letters. If this doesn’t work with your handset, call your system provider for assistance since it might need to be done at the PABX. 

To activate Call Forwarding, you must press the Features button, followed by the Call Forward button. Then, dial the 5-digit extension number to forward. Wait for the confirmation and hang up once the button lights up. This indicates confirmation of call forwarding.

Using IP Office Manager, go to File > Advanced > Reboot. Here, you can choose if you’ll have a specific time of rebooting your Avaya phones system or if you’ll do it immediately.

Look for the active call button on your phone screen and select Conf. Then, dial the phone number or search for the contact on the list. When it is answered, press join. If you need to bring others in, repeat the above.

To unlock an Avaya phone, look for the Features key and press the up and down buttons. After that, press the OK button and wait for the screen to display the unlock notification.

Go to your voicemail box by dialing *86 and entering your password. Once done, there will be voicemail messages in your voicemail box that you must listen to. While doing it, press 7 to delete all the voicemail messages. This saves you time and effort from deleting the voicemail messages one by one.

Press the Message key and choose mailbox. There will be a display called visual voice where you’ll record your greeting message. Use the cursor keys up and down to select the greeting button. Then, press the soft keys to record and listen to your mailbox greeting. Make sure that your greeting is clear and loud so that it can be heard properly by your listeners or message receivers.

The red lights on an Avaya phone can be removed but getting rid of them must be done properly. To do this, you need to press the program button and provide your extension number. If you turn it on again, you can program another button to establish a message light on. If not, you can enter another extension. Lastly, the Partner Mail System holds the last port of message lights on Avaya phones.

Go to the message button and press the mailbox. Look for the visual voice menu where you’ll press the up and down cursors to choose your greeting. Then, move to recording and listening to your greeting. Make sure that it is clearly recorded without any unnecessary voices to help your listeners hear it properly.

Contact our local aftersales team from Expert Telecommunications as we can easily block numbers from the PABX (Main) system. Any modifications have to be done by a trained system technician.