About Us

Who we are

Our Expert Team

Expert Telecom has been providing custom phone system solutions to the local Melbourne market for over 25 years. We offer NBN-ready, hosted and onsite VOIP/SIP business phone systems featuring leading brands like Panasonic, Samsung, Avaya and Commander. We come to you, or you can come to us. Our technicians are 100% in-house and dedicated to providing your SME business with the same seamless technology and fantastic value for money that are synonymous with the Expert brand. That means great local service and reliability for you, and a single point of contact for all your telecommunications needs.

Expert Telecommunications Aftercare - Natalie on headset

Why choose us?

  • Independent, expert advice from a brand you can trust.
  • The right solution for your business – onsite, hybrid or hosted.
  • Huge cost savings – save up to 60% off your current phone bill.
  • 100% guaranteed –we don’t stop until your upgrade is working perfectly.
  • No more overseas call centres – world class technology installed and supported by a local team that cares.
  • Competitively priced – test us out!
  • Scalable solutions from a single handset to a thousand – we set you up for growth into the future.
  • Specialist solution providers for Avaya, Samsung, Panasonic and Commander.

Our Vision

To be the most trusted telecommunications provider for ALL businesses

Our Mission

Every day we improve the telecommunications systems of our clients by providing: honest advice, technical know-how, friendly service & reliable support.

Expert Telecommunications Aftercare - Team in a sales meeting

Our Team

  • MAURO

    Managing Director

    Are you in the area, stop by for a coffee.” Is what we hear multiple times a day coming from Mauro’s office. His open door, down to earth approach is his secret ingredient to staying in business for over 26 years.

  • MIRELLA

    CFO & HR

    The ‘Mother Hen’ of the group, Mirella takes pride in looking out and caring for her team members. But forget to wash your dishes and watch out!

  • JAKUB

    Group General Manager

    A real passion for developing each team member of the group to become the best version of themselves so together we are a strong unit. We just wish he could work on his dad jokes with the same passion

  • JIMMY

    Service Manager

    Having started with us since the tender age of 18, and now some 20 years on it is fair to say Jimmy is part of the furniture. And we wouldn’t have it any other way. Just don’t have an opinion against Melbourne Football Club, or you may find yourself waiting to have your phone system fixed a little longer.

  • DANIEL

    Technician

    He may be young, but that’s to his advantage in the tech world we do business in. Always willing to go the extra mile for you, just ask.

  • NATALIE

    Administrator to the Stars

    Currently completing her studies in business administration, Natalie is gaining hands on experience on a part time basis. And like a duck to water, or a Millenial to smart phones she has found her groove and brings a spark with her into the office.

  • BIANCA

    Client Support Angel

    She really does have the magic to take your phone issues away. In fact she moves (and speaks) so fast it’ll all be done before you get a chance to ask her how her day has been.

  • MADDY

    Client Support Angel

    During the day an Angel of the telco world, saving one business at a time. And by night a laser focused student studying Social Work.

  • JAMES

    Sales Manager

    A true passion for telecommunications with over 10 years of experience offering reliable and complete solutions to meet his clients needs. And never short of a story which will keep you on edge and in tears at the same time.

  • TIM

    Solution Specialist

    Make sure you leave an extra 15 minutes when you’re booking your appointment with Tim. They don’t call him Mr. Chatterbox for nothing. And luckily his experience and dedication to his clients is just as impressive as his story telling.

  • MATT

    Solution Specialist

    Try not to let his boyish good looks and charm distract you as he designs the ideal solution for your business.

  • PAUL

    Accountant

    Steady as she goes is our Paul. Nothing rocks him, and believe me we have tried. Other than maybe his football team letting him down, but I will leave that with you to guess who he follows.

  • ANDREW

    Technician

    A gentleman of gentleman, Andrew is old school in his ways. And by that we mean he is as honest and hardworking as the day is long.

  • SHAUN

    Technician

    You won’t find a cooler character under pressure than Shaun. He takes whatever he is presented with in his very long strides and just makes it happen.

  • ANTON

    IT Technician

    The amount of practical knowledge one man has in the field of IT is scary! And somehow, he manages to have a wicked sense of humour to boot.

  • ROB

    Sparky & Cabler

    We challenge you to find someone who can cable quicker and tidier than Rob! He’s been cabling since before he could walk…so don’t be offended when he wizzes by you with a cable in his hand and he doesn’t stop for a chat. Just have a coffee waiting for him when he’s done.